Terms & Conditions

Last updated: September 28, 2026

Welcome to Xeddo Travelink. These Terms & Conditions ("Terms") govern your use of our website, web app and related services (the "Service"). By using the Service, including browsing, booking a seat or registering as a driver, you agree to these Terms. If you do not agree, please do not use the Service.

1. Our Role

Xeddo Travelink ("we", "us", "our") is a technology platform that connects passengers looking for intercity travel with drivers (also called ride-hosts) who have seats available on trips they are making.

• Passenger means a person who books or travels on a trip.
• Driver means a person who registers with us to offer seats on a trip.

We are not a transport operator. We do not own or operate vehicles or employ drivers. The travel is provided by the Driver, and the agreement to carry the Passenger is between the Passenger and the Driver. We provide the tools for listing trips, booking seats, making payments and communication. However, Xeddo Travelink makes reasonable efforts to review and verify information provided by Drivers and Passengers to promote safety and maintain acceptable standards on the platform.

2. Accounts and Registration

• Passengers: creating an account is optional. You can search and book by providing your name and phone number, while an account lets you manage bookings and view your trip history.
• Drivers: you must register an account and be approved by us before you can offer seats.
• You must be at least 18 years old to create an account or make a booking. A minor may travel only with, or with the consent of, a parent or guardian.
• You must give accurate and current information, and keep it up to date.
• Keep your login details safe. You are responsible for activity under your account. Tell us promptly if you suspect unauthorised use.

3. Booking a Seat

To book, you search your route and travel date, choose a vehicle, select your seat(s), and pay. The total amount (fare multiplied by the number of seats) is shown before you pay.

• A booking is confirmed only when payment is successfully completed and you receive confirmation, including a receipt. Until then, no seat is guaranteed.
• If a payment fails or is not completed, the seat is released and no booking is created.
• Trip details (route, date, departure time, fare and vehicle) may change. We will tell you as soon as we can if they do.
• Please arrive at the pick-up point at least 15 minutes before the appointed departure time.

4. Payments

• All fares are in Kenya Shillings (KES).
• Payments are made through third-party payment providers, currently SasaPay and M-Pesa. Your M-Pesa PIN is entered on your own phone and is never shared with, or stored by, Xeddo Travelink.
• Fares are paid to Xeddo Travelink, which passes the fare on to the Driver after deducting our platform commission.
• We do not charge hidden fees. Any fee that applies will be shown before you pay.
• If money is deducted but you do not receive a confirmation, contact us with your booking reference and payment message, and we will investigate and either confirm your booking or refund you.

5. Cancellations, Refunds and No-Shows

• If you want to cancel: contact us as early as possible with your booking reference. Whether a refund is available depends on how close to departure you ask and on the circumstances. Approved refunds are returned to the original payment method and may be reduced by any non-refundable payment processing charges.
• No-shows: if you are not at the pick-up point by the departure time, the Driver may leave without you, and you may not be eligible for a refund.
• If the Driver or we cancel a trip: you will be offered a full refund or, where possible, a seat on another available trip.
• We encourage maintaining communication with Xeddo Staff to avoid Trip Cancellations, Refunds, and No-Shows issues

6. Passenger Responsibilities

• Provide accurate booking details and be at the pick-up point on time.
• Treat the Driver, other passengers and the vehicle with respect, and wear a seat belt.
• Do not carry illegal, dangerous or prohibited items.
• Keep luggage reasonable, and ask the Driver in advance about large items.
• You are responsible for your own belongings.

7. Driver (Ride-Host) Responsibilities

Requirements

By registering and listing trips, you confirm that you:

• hold a valid driving licence;
• have valid insurance for your vehicle;
• keep your vehicle roadworthy and in the condition you have described to us;
• hold every licence and permit that Kenyan law requires for carrying passengers; and
• have given us accurate information and genuine photos of your vehicle.

Trips

• Plan your trip with Xeddo Support. We create the trip, you confirm it, and it is then published on the platform.
• Honour confirmed bookings, depart at the appointed time, and tell us as early as possible about any change.
• Never carry more passengers than your vehicle's seat capacity or the legal limit.
• Drive safely, obey all traffic laws, and never drive under the influence of alcohol or drugs.
• Do not take payment outside the platform for seats booked through the Service.

Commission and payouts

We charge a platform commission on fares collected through the Service. We will tell you the commission when you register or when a trip is created, and we will give notice if it changes. After successful bookings we pay you the fare less our commission.

Drivers are independent. You are not our employee or agent, and you are responsible for your own licences, insurance, taxes and vehicle costs.

8. Prohibited Conduct

You must not:

• use the Service for any unlawful purpose;
• give false or misleading information, make fake bookings or impersonate anyone;
• harass, abuse or discriminate against other users;
• avoid or bypass the platform's payment system;
• hack, disrupt, scrape or otherwise interfere with the Service; or
• use the Service in a way that puts other people's safety at risk.

9. Safety, Liability and Disclaimers

Travel carries risk. In an emergency, contact the police or emergency services (999 or 112) first, then let us know.

The Service is provided on an "as available" basis, and we do not promise it will always be uninterrupted or error-free. To the extent the law allows, we are not liable for:

• the acts or omissions of Drivers or Passengers;
• accidents, injury, loss, damage or delay that happens during travel, which is a matter between the Passenger and the Driver;
• indirect or consequential loss; or
• events beyond our control, such as bad weather, road closures, strikes or network outages.

To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount paid for that booking. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, or your rights under consumer protection laws in Kenya, including the Consumer Protection Act, 2012.

Drivers are responsible for holding insurance that covers the passengers they carry.

10. Intellectual Property and Privacy

The Xeddo Travelink name, logo, website content and software belong to us. You may use the Service for your own personal use, but you may not copy, sell or reuse any of it without our written permission.

How we collect and use your personal data is explained in our Privacy Policy.

11. Suspension and Termination

We may suspend or close an account if these Terms are broken, if documents or information turn out to be false, or if we believe there is a safety risk or fraud. You may stop using the Service at any time, and you can ask us to delete your account. Any confirmed bookings are handled under Section 5.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms are posted on this page with a new "Last updated" date. For significant changes we will also notify you by email or a notice on the Service. If you keep using the Service after a change takes effect, you accept the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of Kenya. If you have a complaint, please contact us first so we can try to resolve it amicably. If we cannot, the courts of Kenya have jurisdiction.

14. Contact Us

If you have any questions about these Terms, you can contact us:

• By email: info@xeddotravelink.co.ke
• By phone: +254781 686 156